Frequently Asked Questions

No. Guest checkout works for everyone. If you create an account (email OTP sign up), checkout becomes faster and you can see all your orders in My Orders.

Yes, VNM Sales is a wholesale B2B store for hotels, hospitals, offices, facility-management companies and other businesses. Prices shown are wholesale prices and exclude GST.

Use the Bulk GST Quote button on the homepage and tell us the products and quantities you need, or call us on +91 9988167476. We will send you a custom quotation.

Yes — any time before dispatch, for a full refund. Call +91 9988167476 or email vnmsaleschd@gmail.com with your order number. Full details are in our Refund & Cancellation Policy.

Yes. Every order comes with a GST tax invoice showing each product's HSN code, GST rate and the tax break-up. Enter your GSTIN at checkout so it appears on the invoice and you can claim input tax credit.

Supplies delivered within Chandigarh (a Union Territory) attract CGST + UTGST; supplies to other states attract IGST. The split is calculated automatically from your delivery state and printed on the invoice.

Contact us the same day on vnmsaleschd@gmail.com with your order number and the correct GSTIN. Invoices already filed in a GST return period cannot be changed, so please double-check the GSTIN at checkout.

Razorpay and PayU (card, UPI, net-banking and wallets on their secure pages), direct UPI transfer to our UPI ID, bank transfer (NEFT/RTGS), and Cash on Delivery in Chandigarh, Mohali and Panchkula (a ₹50 handling fee applies, shown at checkout).

No — never. Card details are entered only on the Razorpay/PayU secure payment pages. We only receive a payment confirmation and transaction reference.

As soon as we verify the payment in our account. Please share the transaction reference with us on +91 9988167476 — it speeds up verification. Your order status is updated to Paid in our system once verified.

Enter the code in the cart or at checkout and press Apply. Valid coupons reduce your order amount before GST is calculated. Each code has its own conditions (minimum order, expiry, usage limit), which are checked automatically.

We dispatch in 1–2 business days. Delivery takes about 1–2 business days within the Tricity (Chandigarh, Mohali, Panchkula) and 3–7 business days for the rest of India. See our Shipping & Delivery Policy.

Delivery is FREE when your order amount after discounts is above ₹2,000; otherwise a flat ₹150 applies. Cash on Delivery adds ₹50. The exact charge is always shown at checkout before you pay.

Take photos of the packaging and the item, and contact us within 48 hours on +91 9988167476 or vnmsaleschd@gmail.com with your order number. We will replace the item or refund you as per our Refund Policy.

Wrong, damaged, defective or expired items can be returned within 7 days of delivery. Items must be unused and unopened (opened chemicals/consumables are returnable only if defective, damaged or expired, for safety reasons).

Approved refunds go back to your original payment method through the gateway (bank transfer for COD orders) and are initiated within 5–7 business days of approval. See the Refund & Cancellation Policy.

There is no password. Enter your email (and your name if you are signing up), and we email you a 6-digit one-time code (OTP). Enter it within 10 minutes to log in. Login is by email only — we do not use mobile or WhatsApp OTP.

Check your spam/junk folder, confirm the email address is correct, and wait a minute — a new code can be requested after 60 seconds. If it still does not arrive, call us on +91 9988167476.

Codes work once, within 10 minutes, and are blocked after 5 wrong tries. Request a fresh code and enter the latest one — older codes stop working.