This policy explains how cancellations, returns and refunds work for orders placed with VNM Sales, 2, 720/37, Purav Marg, Mata Mansa Devi Mandir, Sector 26 East Extension, Chandigarh - 160019. It forms part of our Terms & Conditions.
1. Cancelling an Order
- Before dispatch: you may cancel any order before it is dispatched for a full refund of the amount paid. To cancel, call +91 9988167476 or email vnmsaleschd@gmail.com with your order number.
- After dispatch: an order that has been dispatched cannot be cancelled. If delivery is refused without a valid reason (such as visible damage), return shipping and handling costs may be deducted from any refund.
2. When You Can Return an Item
You may request a return within 7 days of delivery if an item is:
- Wrong item, wrong size or wrong quantity delivered
- Damaged in transit or leaking
- Defective or not working as described
- Expired, or with less than half its shelf life remaining (for dated chemicals/consumables)
3. Return Conditions
- Items must be unused and unopened, in their original packaging — except where opening was necessary to inspect a damaged or defective item.
- Opened chemicals and consumables cannot be returned for safety and hygiene reasons, unless they are defective, damaged or expired as above.
- Keep the invoice and, for transit damage, photographs of the outer packaging and the item — these speed up approval.
4. How to Request a Return or Refund
- Email vnmsaleschd@gmail.com or call +91 9988167476 with your order number, the item(s) and the reason (photos for damage/defects).
- We confirm eligibility and arrange pickup, or ask you to ship the item back to: VNM Sales, 2, 720/37, Purav Marg, Mata Mansa Devi Mandir, Sector 26 East Extension, Chandigarh - 160019.
- On receipt, the item is inspected (quantity, condition, seal). We notify you of approval or rejection, with reasons, after inspection.
- Approved refunds are processed as described below.
5. How Refunds Are Paid
- Prepaid orders (Razorpay / PayU / UPI / bank transfer): refunds go back to the original payment method — the same card, UPI or bank account used for payment — processed through the payment gateway.
- Cash on Delivery orders: refunds are made by bank transfer to the account details you provide.
- Partial returns: if only part of an order is returned, only that part's value (including its proportionate GST) is refunded. Discounts are adjusted proportionally.
- Delivery charges are not refundable, except where the return is because of our error (wrong, damaged, defective or expired item) — in that case delivery charges for the returned item are refunded too.
6. Refund Timeline
Approved refunds are initiated within 5–7 business days of approval. After initiation, the time for the money to appear depends on your bank / the gateway (UPI is usually fastest; card refunds can take additional bank days). We share the refund reference (for example the gateway refund ID) on request.
7. Replacements
Where stock is available, you may choose a replacement instead of a refund for a wrong, damaged or defective item, shipped at no extra delivery charge.
8. Contact for Refund & Returns
VNM Sales, 2, 720/37, Purav Marg, Mata Mansa Devi Mandir, Sector 26 East Extension, Chandigarh - 160019 · Phone: +91 9988167476 · Email: vnmsaleschd@gmail.com